Exploiting the Usability Gap

I’m always fascinated by firms that capitalize upon practical inefficiencies and piggyback on existing products or services. In both public and private realms, middleman firms pop up to smooth out the rough edges of transactions. Two recent examples: Tax prep software and parcel shipping apps. The recent kerfuffle over TurboTax’s price increase highlighted its dominant position in … Continue reading Exploiting the Usability Gap

The Necessity of Liberal Arts

I’ve always been fascinated by the intersection of business, especially technology, with liberal arts such as literature and philosophy. Despite the emergence – and necessity – of STEM studies, it is clear that the study of liberal arts informs everything from product design to supply chain management to marketing. Steve Jobs phrased the dynamic particularly well at the 2011 iPad 2 Introduction: There … Continue reading The Necessity of Liberal Arts