Email Blast from the Past

The Wall Street Journal reported the other day that news email subscription TheSkimm is rolling out a paid premium service. For some industries – mainly tech, politics, and news – the emergence of the email newsletter as the product has proved successful, with brands like CB Insights, Mattermark, and others using newsletters as either the crux of their product … Continue reading Email Blast from the Past

We Have Met the Future, and It Is Messaging

VentureBeat has the story today of Facebook’s new partnership with Dutch airline KLM to integrate boarding passes, flight information, and customer service into Messenger. As I’ve written before, Facebook Messenger has completely embraced the platform approach and integrated everything from mobile payments to Uber booking to customer service, all in one app. And it’s compelling to see … Continue reading We Have Met the Future, and It Is Messaging

Franz

Over the course of my day, I bounce between a number of different chat apps, primarily Facebook Messenger, WhatsApp, Slack, and Google Hangouts. With the exception of Slack, none of these services offered a Mac desktop app, and so I needed to keep browser windows open for each of my conversations, which was very frustrating. Enter … Continue reading Franz

Digital Parenting

There was an article last month in AdWeek about how new parents are incredibly active on Facebook via mobile devices. Some interesting points they mention: New parents globally post 2.3 times more photos, 2.9 times more videos and 1.8 times more status updates than average users. Despite the popular perception that posts about Facebook users’ … Continue reading Digital Parenting

For Help, Hit “Send”

Twitter is getting deeper into the customer service game, and in so doing, seeking to combat Facebook Messenger. DigiDay reports: Twitter is making it easier for brands to initiate a direct message when private information is needed, say a record locator or a credit card number, with a new button within a tweet that directly … Continue reading For Help, Hit “Send”

Out-Googling Google

On Wednesday, Facebook announced a substantial increase in revenue, earning $5.8 billion in Q4, and reaching nearly 1.6 billion users. What struck me was how deeply certain Facebook products – which until somewhat recently had been just side features – are now both intrinsic to its growth strategy and a direct threat to many of … Continue reading Out-Googling Google