Snapchat Stories

This morning, I read up on Snapchat’s dismal earnings — their first report as a public company. They lost $2.2 billion, with more than one-third of that amount spent on R&D — a testament to the fact that the company knows that there is no such thing as a technological moat, not with Facebook snapping at its heels, and so … Continue reading Snapchat Stories

We Have Met the Future, and It Is Messaging

VentureBeat has the story today of Facebook’s new partnership with Dutch airline KLM to integrate boarding passes, flight information, and customer service into Messenger. As I’ve written before, Facebook Messenger has completely embraced the platform approach and integrated everything from mobile payments to Uber booking to customer service, all in one app. And it’s compelling to see … Continue reading We Have Met the Future, and It Is Messaging

Digital Parenting

There was an article last month in AdWeek about how new parents are incredibly active on Facebook via mobile devices. Some interesting points they mention: New parents globally post 2.3 times more photos, 2.9 times more videos and 1.8 times more status updates than average users. Despite the popular perception that posts about Facebook users’ … Continue reading Digital Parenting

For Help, Hit “Send”

Twitter is getting deeper into the customer service game, and in so doing, seeking to combat Facebook Messenger. DigiDay reports: Twitter is making it easier for brands to initiate a direct message when private information is needed, say a record locator or a credit card number, with a new button within a tweet that directly … Continue reading For Help, Hit “Send”

Out-Googling Google

On Wednesday, Facebook announced a substantial increase in revenue, earning $5.8 billion in Q4, and reaching nearly 1.6 billion users. What struck me was how deeply certain Facebook products – which until somewhat recently had been just side features – are now both intrinsic to its growth strategy and a direct threat to many of … Continue reading Out-Googling Google