For Help, Hit “Send”

Twitter is getting deeper into the customer service game, and in so doing, seeking to combat Facebook Messenger. DigiDay reports: Twitter is making it easier for brands to initiate a direct message when private information is needed, say a record locator or a credit card number, with a new button within a tweet that directly … Continue reading For Help, Hit “Send”

Advertising on Podcasts

The Wall Street Journal has a thorough piece on the challenges of advertising on Podcasts. Namely, there’s no real way to track whether an ad has been heard, or even if a downloaded podcast has been listened to. And podcast advertising budgets are relatively small fries, compared to the big potatoes that are traditional media: … Continue reading Advertising on Podcasts

Good Enough

Fast Company ran an article yesterday on how the gourmet food magazine Bon Appetit shot its entire March issue on iPhones. The magazine’s creative director, Alex Grossman, observed: I’m not going to say we were making fun of ourselves as we did it, but so rarely, in making a magazine, does it mimic real life. I’m … Continue reading Good Enough

HBO’s Numbers

Yesterday, HBO announced that it had 800,000 subscribers on its standalone streaming service, HBO GO. CEO Richard Plepler was optimistic: “I wouldn’t say only 800,000 subs,” Plepler said in a response to an analyst who had used the word “only” in his question. “We’re just getting started. … I think we’re going to make a lot … Continue reading HBO’s Numbers

The Obama Administration’s Cyber-Defense Funding Proposal

President Obama wrote an article in The Wall Street Journal yesterday, outlining the need for increased cyber-defense, and his administration’s proposal to earmark $19 billion to overhaul government IT systems and address cyber threats. It’s about time. There were a couple of great lines: It is no secret that too often government IT is like … Continue reading The Obama Administration’s Cyber-Defense Funding Proposal